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Job Title: Outbound Lender

General Summary

Proactively promote consumer loan products, creating an awareness of, and provide all credit union consumer lending products and services to prospective and current members. Associates in this role will assist individuals through the loan application process, prepare and process all documentation, make lending decisions based on an analysis of application(s) and approve/deny or where possible. They will also offer assistance in restructuring investments and/or debt. Developing trusting relationships with members to build a strong referral business is key.

Essential Functions

• Contact individuals for the purpose of promoting and discussing consumer loan options.

• Conduct interviews with consumer loan applicants and provide information on consumer loan products that best meet the individual’s needs. Request and review all required information and documentation to secure a loan.

• Assist individuals with completing loan applications over the phone and/or electronically, obtain and evaluate credit reports and calculate debt-to-income ratios on consumer loan applicants.

• Provide financial counseling based on results of interviewing to approve or deny consumer lending products within product guidelines or as directed by designated management.

• Notify applicant of loan decision. Correspond with members, applicants, and creditors to resolve questions regarding application information.

• Cross sell all credit union products/services to provide financial needs for new and current members.

• Determine collateral needs and assist members with payment arrangements.

• Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the lending areas to stay in compliance.

• Maintain knowledge of rate and terms of all products and how to provide quotes to stay in compliance ensuring adherence to underwriting guidelines.

Additional Functions

• Actively support our “sales and service” culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Work proactively to build relationships necessary to meet the set performance goals and expectations for the position.

• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures.

• Expect and embrace change by being flexible and adaptable.
• Participate in community/business related events conducting oneself in a professional manner in relationship to all credit union activities.
• Foster sound relationships with outside entities, with the ability to build rapport and have excellent selling skills to develop business.
• Maintain members’ confidentiality.
• Manage delinquency of assigned loan files.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

Job Requirements

• 1 year of sales/customer service required, outbound sales experience preferred
• 1 year of banking/lending experience preferred
• Knowledge of consumer lending strongly preferred
• High-level of sales/service drive and initiative to meet performance goals
• Demonstrated experience in a customer/member facing role with well-developed interpersonal skills required
• Accuracy with intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.) with the ability to analyze financial principles and develop solutions.
• Good judgement and decision-making skills, with the ability to problem-solve within various financial matrices is required.

Work Hours

Full-time. In office, Monday – Friday plus Saturday rotation.

Location

Lincoln, NE

Wage - Earn up to $55-75k+ per year!

• Base Hourly Wage -$18 - $20+ per hour ($37,440 - $41,600+ per year) depending on experience

• Incentives - Generally $1,500 - $3,000+ per month ($18,000 - $35,000+ per year)

  • Paid monthly on completed transactions, there is no draw or guarantee

• Eligible for a discretionary gain-share plan payment annually

• Eligible for a base wage increase annually as part of a merit performance review

LFCU BENEFITS AND OTHER PROGRAMS

Insurance Benefits

• Medical – LFCU pays 85% of premium, associates pay only 15%
• Dental – Free to associates
• Vision - LFCU pays 50% of premium
• Life and ADD – LFCU pays 100% of premium
• Short-term and Long-term Disability – LFCU pays 100% of premium
• AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid
• Flexible Spending Accounts (FSA) – Health Savings and Dependent Care

Retirement Plan – LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 50% up to 5% of associate’s 401(k) contributions.

Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.

Paid Leave

• Vacation– 2 weeks/year for new hires
• Sick – 2 weeks/year for new hires
• Personal Day – 2 days earned after one year
• Holiday Pay – 6 per year. Plus 5 reserved holidays designated as either all-staff meetings or paid days off.
• Funeral Leave

Additional Programs

• Anniversary Award
• Employee Assistance Program
• Quarterly all-staff professional development
• Tuition Reimbursement
• Fitness Club Reimbursement
• Free Breakfast on Fridays
• LFCU Apparel – 2 free items annually
• Jeans Day options with charity donation